GENERAL VENUE POLICIES
The list below highlights some of the general admittance and venue use policies.
All bags will be searched upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue please return them to your vehicle or discard them into the appropriate trash receptacles at the entry gates.
Professional camera/video equipment is prohibited without appropriate credentials, per show.
SUBJECT TO CHANGE – The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in. Video-recording is never permitted.
Cancellations will only occur in the event of severe weather, artist cancellation, an act of God or other rare circumstances. In the event of a show cancellation local media will be notified and any information about a potential reschedule will be made available. Refunds will be available at the point of purchase.
Any guest that is violating venue policy or law will be ejected from the venue at the sole discretion of Venue Management.
In the event of an emergency while on site— St. Joseph’s Health Amphitheater at Lakeview has trained paramedics to assist with any medical issues. First Aid is located on the east side of the venue on the far side of the restrooms, but any staff member with a radio can dispatch First Aid to the location needed. Law Enforcement Officers are on site during events as well, in the event additional assistance is needed. St. Joseph’s Health Amphitheater at Lakeview works closely with the County of Onondaga to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency- we will communicate with guests that are inside of the venue as well as guests on their way to the venue. Please follow our Facebook page for the latest developments on event days.
Guests are expected to behave respectfully and in accordance with venue policy and state laws. Any guest that is acting in a manner that Venue Management deems unsafe can be subject to eviction (see above Ejection policy) or arrest. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement.
LOST OR STOLEN TICKETS:
Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event- guests can visit the box office and have their ticket reprinted for a fee. Please note we are only able to accommodate reprints for tickets that were purchased from a Ticketmaster authorized retailer.
Scalping or reselling tickets is strictly prohibited. Any guest caught selling tickets on or around the venue will be referred to local Law Enforcement.
St. Joseph’s Health Amphitheater at Lakeview does not allow re-entry. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket. *If you are ejected from the venue due to a policy violation there will be no re-entry allowed.
While we are an open air facility, smoking/vaping is not permitted within the pavilion area. Outside of the pavilion, we kindly ask that you smoke/vape away from seating areas – especially if guests around you are complaining. We appreciate your cooperation.
STROLLERS AND/OR WAGONS:
Strollers and/or wagons are not permitted due to there being no where for them to be stored. They tend to also become a tripping hazard to other guests.
Videotaping is never permitted during events. Please see event specific information related to audio recording as some artists do allow audio recording.
All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our Facebook page. An event may be delayed, postponed, or canceled depending on the severity of the weather expected.
WHAT YOU CAN BRING INTO THE AMPHITHEATER
The following items are permissible to bring into the venue.
- Bags are limited the size of 14”x14”x6”. All bags will be thoroughly searched before entry with a bag is permitted.
- Cell phones
- Drinking Water – Must be a factory-sealed bottle(s) up to (1) gallon
- Small snack food items in clear Ziploc bags (nothing that requires utensils or has bones)
- Extra clothes
- Lawn Chairs (not to exceed the size of 35.5” x 26” x 37.4” when fully deployed); inflatable seating units are not permitted.
- Personal sized umbrella with no tip (metal or plastic)
- Sunscreen and bug spray in non-aerosol cans
- Blankets and tarps – no larger than 10′ x 10′
- Stadium seating cushions
- Six pack size soft sided coolers (hard coolers or coolers on wheels are NOT permitted)
WHAT YOU CANNOT BRING INTO THE AMPHITHEATER
The following items are not permissible to bring into the venue.
- Bags larger than 14″x14″x6″
- Beverages other than water – no soda, alcohol, juice or energy drinks
- Firearms or weapons of any kind
- Selfie Sticks
- Lawn Chairs larger than 35.5″ x 26″ x 37.4″
- Inflatable seating units
- Oversized umbrellas or umbrellas with a tip
- Wallet chains
- Pocket knives
- Glass objects of any sort
- Electronics other than cell phones including but not limited to: laptops, iPads, Kindles, video games, etc.
- Hard coolers or coolers on wheels
- Baseballs, footballs, tennis balls, etc
- Strollers and/or wagons
- Pop-up tents of any nature
SPONSORSHIPS / HAND-OUTS
All sponsorship inquiries should be directed to our venue manager, SMG. Please call 315-435-8000 and speak with the General Manager. Any handouts or presence onsite needs to be cleared with venue sponsorship. If you do not have permission to be onsite you will be escorted off the property immediately.